At 6:40am, the phone rang. A mother in Cork was trying to hold back panic. Her teenage daughter, staying with relatives in County Wexford, had run out of insulin and her continuous glucose monitor had failed overnight. She needed a new diabetic sensor and an insulin refill — urgently.

It was a Tuesday morning when the call came in — a panicked woman in Limerick had just realised her son’s passport was still sitting on the kitchen table, while he was already en route to Dublin Airport for a flight to Toronto.